Portfolio

Product Designs & PM Collaborations

Laptop screen displaying a management dashboard with navigation menu on the left and various reports and metrics on the main page, including sections for coaching, mentoring, and group coaching, with team engagement statuses.

  • The Sounding Board product prior to this enhancement provided a very minimal experience for managers, yet managers are critical to the success of their team member’s leadership development and ultimately to the goal of creating dynamic organizations. They are also critical to Sounding Board’s growth as a company, as they have the unique opportunity to influence those making buying decisions. Learn how my team and I worked together to create an experience that helped grow the manager and employee relationship by delivering value managers need and a modern experience they wanted!

Screenshots of a mobile app showing details of a camper van order, refund process, and items to be shipped.

  • The EstateSales.NET Marketplace refund workflow for orders containing multiple items, especially those utilizing the new combined auction feature, was found to be unclear and confusing. Testing revealed that both owners and employees of estate sale and auction companies experienced difficulties in issuing and understanding refunds. Read full case study.

Split-screen screenshot of an online auction website, with user Bids page on the left showing bid items and amounts, and auction activity on the right showing bid history and statuses.

  • A lack of proper planning led to major business and user experience issues with the bidding system. The lead developer and I paired up advocating for a overhaul because evidence showed the current system was hurting the buyers, sellers, the seller retention, and a potential lost revenue due to missed bidding opportunities. See the discoveries and solutions in the bid management case study.

Screenshot of a workplace leadership development dashboard with menu options on left and a pop-up on the bottom left giving a manager overview.

Screenshot of a Slack message from Sounding Board, timestamped 12:37 PM, greeting David and encouraging engagement conversations with a message and a 'Connect account' button.